Anjungan Dukcapil Mandiri (ADM) : The New Innovation of Population Administration Services in Pemalang Regency

Muhammad Bagus Adi Wicaksono (a), Zainita Nur Ramadhani (b)

Abstract:

Public service is one of the sectors that also affected by the Covid-19 pandemic. Population administration is the fundamental key for the citizen to access the public services. This research has purpose to analyze the Anjungan Dukcapil Mandiri (ADM) which is the most recent innovation of population administration services. The Anjungan Dukcapil Mandiri (ADM) is a population document’s printing machine that is integrated by the central population database system to realize a Single Identity Number (SIN) by utilizing the information and communication technology. This research is an empirical legal research conducted using a qualitative descriptive approach. The data collection technique in this research was done using interviews, observations, and documentation studies at the Department of Population and Civil Registration of Pemalang Regency. The technique of analysis in this research was done through five dimensions of public service innovation proposed by Rogers and refers to the data analysis model proposed by Miles and Huberman. This research found that the Anjungan Dukcapil Mandiri (ADM) has relative advantage, compatibility, complexity, trialability, and observability. Thus, this innovation is expected to be replicated for the region that has similar demographic characteristics to Pemalang Regency.